Refund policy
RETURNS POLICY
At NURA, every piece is thoughtfully designed to be cherished for years to come. We take immense pride in the quality of our hijabs, and each one undergoes careful inspection before it reaches you.
QUALITY ASSURANCE
Before every order leaves us, each hijab is quality-checked to ensure it meets our standards. We're committed to delivering pieces that you'll love and wear with confidence — not just today, but for seasons to come.
OUR POLICY
Due to the nature of our products and our commitment to hygiene standards, we do not accept returns or exchanges.
We encourage you to take time reviewing product details, measurements, and fabric descriptions before placing your order. If you have any questions about sizing, styling, or fabric, we're always here to help — just reach out to us at nurauk@outlook.com before purchasing.
DAMAGED ITEMS
In the rare event that your hijab arrives damaged, we're here to help. Please contact us at nurauk@outlook.com within 24 hours of delivery with photos clearly showing the damage, and we'll work with you to find a resolution.